Nondiscrimination Policy

Discrimination is Against the Law

Caring Health Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability. Caring Health Center does not exclude people or treat them differently because of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability.

 

Caring Health Center provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters.

 

Caring Health Center also provides free language services to people whose primary language is not English, such as:

 

Qualified interpreters

Information written in other languages

 

LANGUAGE SERVICES INCLUDE:

 Español (Spanish)

 American Sign Language

 العربية (Arabic)

 繁中 (Chinese)

 kreyòl ayisyen (Haitian Creole)

 한어 (Korean)

 नपल (Nepali)

 Polski (Polish)  Português (Portuguese)

 Română (Romanian)

 Русский (Russian)

 Soomaali (Somali)

 Kiswahili (Swahili)

 Türkçe (Turkish)

 Українська (Ukrainian)

 Tiếng Việt (Vietnamese)

 

If you need an interpreter, contact 1 (413) 739-1100.

If you believe that Caring Health Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability, you can file a grievance with:

 

Krystal Grimes

Corporate Compliance Officer

Caring Health Center, Inc.1049 Main Street, 3rd Floor

Springfield, MA 01103

Email: kgrimes@caringhealth.org

Phone: 413-739-1100 Ext. 1240

Fax: 413-731-9919

 

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Krystal Grimes, Corporate Compliance Officer, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:

 

U.S. Department of Health and Human Services200 Independence Avenue, SWRoom 509F, HHH Building Washington, D.C. 202011-800-368-1019, 800-537-7697 (TDD)

Download a complaint form at the Office for Civil Rights website.