Nondiscrimination Policy

Nondiscrimination Policy
Discrimination is against the law. Caring Health Center complies with applicable federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability.

Caring Health Center provides free aids and services to improve communication with our patients. These services include qualified sign language interpreters, and written and verbal interpretation in the following languages:

Español (Spanish)
American Sign Language
العربية (Arabic)
繁中 (Chinese)
kreyòl ayisyen (Haitian Creole)
한어 (Korean)
नपल (Nepali)
Polski (Polish)
Português (Portuguese)
Română (Romanian)
Русский (Russian)
Soomaali (Somali)
Kiswahili (Swahili)
Türkçe (Turkish)
Українська (Ukrainian)
Tiếng Việt (Vietnamese)

If you need an interpreter, contact us at 1 (413) 739-1100.

If you believe that Caring Health Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability, you can file a grievance with:

Susan Smola, JD, MBA
Chief Compliance and Privacy Officer
Caring Health Center, Inc.
1049 Main Street, 3rd Floor
Springfield, MA 01103
Email: ssmola@caringhealth.org
Phone: 413-739-1100 Ext. 1240
Fax: 413-731-9919

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Susan Smola, JD, MBA, Chief Compliance and Privacy Officer is available to help you. (See contact information above.) You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, D.C. 02011
800-368-1019
800-537-7697 (TDD)
Download a complaint form at the Office for Civil Rights website.

Last Updated 2022