Telehealth allows you to connect with your provider using phone or video, instead of coming into
the office.  Our providers can diagnose and treat many adult and pediatric medical conditions, and prescribe medications, using phone or video. Cold and flu, allergies, upper respiratory infections, chronic disease management, mental health concerns, medication management, and nutrition counseling are among the many conditions for which you can be diagnosed and prescribed medication (if necessary), via phone or video visits.

You will receive the same quality care you would get in our office, from the comfort of your home. We also offer translation services with interpreters who speak your choice of language upon request.

There are two ways that you can talk to your provider:

Phone Visit: You’ll talk to your provider
on the telephone.

Video Visit: You’ll talk to your provider using
the audio and video on your smartphone,
computer, or tablet.

Telehealth & MyChart

FAQ

To schedule a Phone or Video Visit, call 413-739-1100. 
We'll walk you through the process.

If you plan to schedule a Video Visit, you will need a MyChart activation code.

To request your MyChart patient portal activation code, please call 413-739-1100.

Click here for more information.

If you plan to schedule a Phone Visit, you are not required to set up a CHC MyChart patient portal account.

BEHAVIORAL HEALTH

During COVID-19, our Clinicians are ready to help you with your unique medical, behavioral health
and recovery needs to develop the most effective treatment plan we can provide.

To schedule a Behavioral Health telehealth appointment, call (413) 739-1100.
Our Behavioral Health Care Coordinators will best determine if a phone or video visit is required.

Learn more about our Behavioral Health department: www.caringhealth.org/behavioral-health.html

WOMEN, INFANTS, & CHILDREN (W.I.C.)

W.I.C. remains committed to serving families and continuing daily operations during the COVID-19 pandemic.  Please be aware WIC local agencies have been given the flexibility to complete WIC appointments online or over the phone. These appointments include enrollment, recertification, nutrition education/issuing benefits, breastfeeding support and referrals to other services.

To schedule a W.I.C. appointment, call or text (413) 304-4606 or go online. Our W.I.C. teams
are available to assist you!

Learn more about our W.I.C. Program visit: www.caringhealth.org/wic.html